Presenter: Alexander Strauch
This is part two of general principles of good communication. This section emphasizes the importance of identifying ways in which we block good communication and the need to be a good listener and to be proactive in communicating with all parties.
People want to be heard. They want to be understood correctly. A good listener avoids many misjudgments and misunderstandings. Never assume you understand the other person. Always ask lots of questions to draw out the speaker.