FAQ (Frequently Asked Questions)

Click or tap on a question below to see the answer.

1. I’ve tried to register, but I never got a confirmation email.

Usually, this happens when your confirmation email was flagged as spam by your email mail app (sometimes called “email client”).  Please check your spam folder and if it is there you will need to do two things:

  1. There is a link in that email you need to click on to confirm your registration. That verifies that the email address you entered in the registration process is a good address and it is yours.
  2. Set your spam filter to allow any and all emails that come from
    • admin@biblicaleldership.com
    • biblicaleldership@gmail.com
    • sots@biblicaleldership.com

If this doesn’t work, then contact us here.

2. Help, I’m locked out of the BER website!

This is usually caused when a user repeatedly enters the wrong login information (either wrong user name or password). Click on the following link to request an unlock of the website. When the webmaster has unlocked your access, you will receive an email with further instructions. Click here.

3. I’ve just registered on the BER website, but I can’t log in. It doesn’t recognize my login info.

Usually, this happens when your confirmation email was flagged as spam by your email mail app (sometimes called “email client”).  Please check your spam folder and if it is there you will need to do two things:

  1. There is a link in that email you need to click on to confirm your registration. That verifies that the email address you entered in the registration process is a good address and it is yours.
  2. Set your spam filter to allow any and all emails that come from
    • admin@biblicaleldership.com
    • biblicaleldership@gmail.com
    • sots@biblicaleldership.com

If this doesn’t work, then contact us here.

4. In School of the Shepherds, why can’t I advance to the next lesson?

If you are logged in and are enrolled in a course, and find that you cannot advance to the next lessons in the course, there may be a number of reasons.

1. Check the course home page to make sure all the lessons prior have been marked as complete. If not, finish those that are incomplete and then proceed. All prior lessons must be completed before you can move ahead to the next lesson.

2. You may be experiencing a “cache” problem. This is a website’s feature that stores page information in your computer’s memory to help speed up the access speed of the website. This can occasionally cause problems with a complex site like BER that has so much content. There are a number of things you can try to fix the problem:

    • Clear your cache. To do this press and hold your shift button down on the keyboard and at the same time press the refresh button/icon in your browser menu. How you do this will vary according to which internet browser you are using, but there should be a button or icon near your browser site address (URL) window that is a circular arrow or some other refresh indicator. This usually solves the problem. If not, then go to the next step.
    • Delete all your browsing data. How you do this will vary according to which internet browser you are using.  This is usually found in your settings or preferences menu of the browser. Look for a menu option like “Delete or clear all your browsing data.”  After you do that, close down your browser completely and then log in to the BER site. This should clear up the problem. NOTE: be careful when doing this, because this procedure will mean you may lose your browsing history, remembered passwords for websites you regularly visit, etc.
    • Contact us, if all the above fails. Send us screenshots of the problem, the kind of computer you are using (PC, Apple, mobile or other), the operating system and the internet browser you are using. We will help you get back going again as soon as possible. Contact us.
5. Why, after logging into the BER site, do I sometimes get logged out?

You may be experiencing a “cache” problem. This is a website’s feature that stores page information in your computer’s memory to help speed up the access speed of the website. This can occasionally cause problems with a complex site like BER that has so much content. There are a number of things you can try to fix the problem:

  • Clear your cache. To do this press and hold your shift button down on the keyboard and at the same time press the refresh button/icon in your browser menu. How you do this will vary according to which internet browser you are using, but there should be a button or icon near your browser site address (URL) window that is a circular arrow or some other refresh indicator. This usually solves the problem. If not, then go to the next step.
  • Delete all your browsing data. How you do this will vary according to which internet browser you are using.  This is usually found in your settings or preferences menu of the browser. Look for a menu option like “Delete or clear all your browsing data.”  After you do that, close down your browser completely and then log in to the BER site. This should clear up the problem. NOTE: be careful when doing this, because this procedure will mean you may lose your browsing history, remembered passwords for websites you regularly visit, etc.
  • Contact us, if all the above fails. Send us screenshots of the problem, the kind of computer you are using (PC, Apple, mobile or other), the operating system and the internet browser you are using. We will help you get back going again as soon as possible. Contact us.
6. My internet speed (bandwidth) is too slow and the videos appear to be jerky. What can I do?

There are three “workarounds” to help you:

1) Increase the bandwidth of your internet service—talk with your internet service provider (ISP) about this.

2) Listen to the audio recordings instead of the videos—the audios are the soundtracks taken from the video recordings and  you should be able to listen with minimal difficult even at slower internet speeds.

3) Read the “Detailed Outline” on the web pages, following the video and “Lecture Outline”—a link right before the questions. These outlines give the main substance of the lecture.

7. Do you have tutorials or videos that can help me learn about this website?

Yes, we have a growing list of video tutorials available, click here.

8. When I try to view some outlines or other downloads, I get an error. How can I view these?

This could be caused by one of two problems:

  1. Your computer or device is missing the Adobe Acrobat Reader. Get a free copy at here.
  2. The link has become bad, and you will need to contact us to correct this (sorry, in the world of websites, that does happen from time to time). Leave a comment at the bottom of the page where the bad link was encountered (you must be a registered user of the site to leave a comment). Or you can contact us here and include in the message the URL (web address) of the page where the error occurred and the specific link.
9. What about a blog or ongoing regular ministry to elders? I’d love to have steady input with tips and information on being an effective elder.

Yes, you automatically are subscribed to the BER “Passing the Baton” blog when you signup (register) onto the BER site. If you have already registered, but are not receiving the Blog email in your inbox, check your spam folder. Or contact us.

10. Does BER have online education?

Yes, we have an extensive video/audio/written curriculum for elder education. Check it out in our “Effectiveness” section. Or you can enroll in our School of the Shepherds online courses.

11. Is this site available in other languages?

Yes, this is a work in progress. For available languages, see the green box at the top right of any screen where you can choose the language you desire. We are working in Spanish, German, Italian, Hindi, Arabic, and others.

12. Can I make copies of the BER materials and pass them around?

You can down load or print any of the web pages or material you find on the BER site. If you find the information helpful, a donation would be appreciated to help us further develop eldership resources. Please click here for our Copyright Policy.

13. How can I support this ministry?

Click “here” or on the “Donate” link in the main navigational menu.

14. Who can I contact with questions about this site or about eldership?

Click on “Contact us” and send us you message.

15. Who is behind this site?

Click on “About us” at the top or bottom navigational menu of every page.